1C Company provides support to 1C:Enterprise users, developers and partners through a community forum. They can also submit support tickets to 1C Company from their personal account at 1c-dn.com. If users or developers cannot resolve their issues, they can contact 1C Company by email: firstname.lastname@example.org.
1C Company can provide Extended TechSupport, which was launched as a pilot stage of a project aimed at extended technical support of international 1C:Enterprise solutions. Extended TechSupport is a post-sale type support to help international customers, developers and partners in resolving of any technical issues they might face developing, deploying or maintaining 1C:Enterprise solutions. Extended TechSupport can be provided to customers only by both 1C Company and 1C partner that is in charge of the customer.
In order to provide any support service listed above, 1C Company requires customers and their 1C:Enterprise solutions to be located outside any of these countries: Azerbaijan, Armenia, Belarus, Estonia, Georgia, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Moldova, Russia, Tajikistan, Turkmenistan, Uzbekistan and Ukraine. Otherwise, if they are located in countries listed above, they should proceed with the support request to the following links:
1C Company provides support for applications developed on 1C:Enterprise and only released by 1C Company itself.
If you are using an application that was developed by 1C partner, address support requests to the application vendor.
If you do not have a contact of an application vendor in your country, perform the following steps:
- Start your 1C:Enterprise-based application.
- In the main menu, click Help and then click About.
- In the window that is opened, find the configuration developer name (it should be other than 1C Company), and the configuration name and version number (in the Configuration description section).
- Send your support request, including the information from the previous step, to email@example.com. Please send your request in English.